Privacy Policy
Introduction
This Privacy Policy describes how ShopEase ("ShopEase", "we", "our", or "us") collects, uses, stores, shares, protects, and otherwise processes your personal information when you use our website https://shopease.in/ (hereinafter referred to as the "Platform").
You may browse certain sections of the Platform without registering with us. However, certain features, services, and purchases may require you to provide personal information.
ShopEase operates primarily in India, and your personal information may be stored and processed in India or through service providers that support our business operations.
By visiting our Platform, providing your information, creating an account, placing an order, or using any service offered through the Platform, you agree to the collection, use, storage, and processing of your information in accordance with this Privacy Policy and applicable laws of India.
If you do not agree with this Privacy Policy, please do not use or access our Platform.
1. Collection of Information
We may collect personal information when you use our Platform, place an order, create an account, contact our customer support team, participate in promotions, or otherwise interact with ShopEase.
The information we may collect includes, but is not limited to:
• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• PIN code
• Order and purchase details
• Payment-related information
• Information provided when contacting customer support
• Information you voluntarily provide to us
Payment information such as credit/debit card details, UPI information, or other payment information may be processed by our payment gateway or payment service providers. ShopEase generally does not need to store your complete card PIN, CVV, or banking passwords.
You may choose not to provide certain information. However, refusing to provide information required for a particular service or transaction may prevent us from processing your order or providing that service.
We may also collect certain technical information automatically when you visit our Platform, such as:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Approximate usage information
• Website interaction information
This information may be used to improve our website, understand customer preferences, prevent fraud, and improve our services.
2. Use of Information
We use the information collected from you for legitimate business and service-related purposes, including:
• Processing and fulfilling your orders
• Delivering products to your provided address
• Processing payments
• Providing order confirmations and shipping updates
• Providing customer support
• Handling returns, exchanges, replacements, and refunds
• Responding to your questions and requests
• Improving our products, website, and customer experience
• Detecting and preventing fraud, abuse, or unauthorized activities
• Maintaining the security of our Platform
• Sending important service-related communications
• Sending promotional offers, discounts, or marketing communications where permitted and where you have not opted out
• Conducting internal analysis, research, and business improvement
• Complying with applicable legal and regulatory requirements
We may also use aggregated or anonymized information for analytics, research, and business purposes where such information does not reasonably identify you.
3. Sharing of Information
ShopEase does not sell your personal information to third parties for their independent marketing purposes.
We may share necessary information with trusted third-party service providers and business partners when required to operate our business and provide services to you.
These may include:
• Payment gateways and payment service providers
• Courier and logistics companies
• Order fulfillment and warehouse service providers
• Website hosting and technology service providers
• Customer support service providers
• Fraud prevention and security service providers
• Marketing and communication service providers, where applicable
• Analytics and website performance service providers
We only share information that is reasonably necessary for the relevant service or business purpose.
We may also disclose personal information where required or permitted by applicable law, including in response to:
• Government requests
• Court orders
• Legal notices
• Law enforcement requests
• Regulatory requirements
• Fraud investigations
We may disclose information where we reasonably believe that doing so is necessary to protect the rights, property, safety, or security of ShopEase, our customers, or the general public.
4. Payment Information
Payments made through our Platform may be processed through third-party payment gateways or payment service providers.
ShopEase does not ask customers to provide their ATM PIN, banking password, OTP, or other confidential banking credentials through email, phone calls, social media, or unofficial communication channels.
Never share your:
• ATM PIN
• UPI PIN
• Net banking password
• Card PIN
• OTP
• Banking login credentials
with anyone claiming to represent ShopEase.
If you receive a suspicious communication requesting such information while claiming to be from ShopEase, please contact us immediately at support@shopease.in.
5. Cookies and Similar Technologies
Our Platform may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
• Remember your preferences
• Keep items in your shopping cart
• Understand how customers use our website
• Improve website performance
• Provide relevant website features
• Analyze website traffic
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
6. Security Precautions
ShopEase takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
We use appropriate security practices and rely on secure technology and trusted service providers where appropriate.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, ShopEase cannot guarantee absolute security of information transmitted over the internet.
Customers are responsible for maintaining the confidentiality of their account credentials, passwords, and other login information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.
We may retain certain information for longer periods where required by law or where reasonably necessary for legitimate business purposes.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
8. Account Deletion
If you have created an account on our Platform, you may request account deletion by contacting us at:
support@shopease.in
Please mention "Account Deletion Request" in the subject line.
Before processing a deletion request, we may need to verify your identity and ownership of the account.
Please note that certain information may need to be retained even after account deletion where required for:
• Legal compliance
• Tax and accounting requirements
• Fraud prevention
• Dispute resolution
• Pending orders
• Pending refunds or returns
• Other legitimate business or legal purposes
Deleting your account may result in the loss of access to your account, order history, saved information, and other account-related features.
9. Your Privacy Rights
Subject to applicable laws and certain limitations, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of certain promotional or marketing communications
To exercise any applicable privacy rights, you may contact us at:
support@shopease.in
We may verify your identity before processing certain requests to protect your account and personal information.
10. Marketing Communications
We may send you promotional communications regarding products, offers, discounts, new launches, or other ShopEase updates where permitted by applicable law.
You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at:
support@shopease.in
Please note that even if you opt out of marketing communications, we may still send essential service-related communications such as order confirmations, payment updates, shipping notifications, return/refund updates, and other transactional messages.
11. Third-Party Websites and Services
Our Platform may contain links, integrations, or services provided by third parties.
If you visit or use a third-party website, application, payment service, social media platform, or other external service through a link or integration on our Platform, that third party may collect and process your information according to its own privacy policy.
ShopEase is not responsible for the privacy practices, security practices, or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing your personal information.
12. Children's Privacy
Our Platform is intended for use by adults and individuals who are legally capable of entering into transactions under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@shopease.in so that we can review and take appropriate action.
13. Fraud Prevention and Security
ShopEase may use customer, transaction, device, and order information to detect, prevent, and investigate fraudulent or suspicious activities.
We may take appropriate action against accounts or transactions that appear to involve:
• Fraudulent activity
• Unauthorized payment activity
• False refund claims
• Abuse of return/refund policies
• Account misuse
• Identity misuse
• Other unlawful or abusive activities
14. Changes to This Privacy Policy
ShopEase may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws.
We encourage you to review this Privacy Policy periodically.
If significant changes are made, we may provide notice through our Platform or other appropriate communication methods where required by applicable law.
The updated Privacy Policy will become effective when published on our website unless otherwise stated.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
ShopEase
Email: support@shopease.in
Website: https://shopease.in/
When contacting us regarding your personal information or an order, please provide sufficient details so that we can properly identify and assist you.
By using the ShopEase Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described above, subject to applicable laws of India.
ShopEase — Your privacy and trust are important to us.