Shipping Policy

The orders placed on ShopEase are shipped through registered domestic courier companies and/or India Post Speed Post, depending on the delivery location and availability.

Orders are generally processed within 1–2 business days from the date of order confirmation and/or successful payment. Orders may be shipped earlier or later depending on order volume, product availability, holidays, sale periods, and logistics conditions.

All orders are shipped to the delivery address provided by the customer at the time of purchase. Customers are responsible for providing accurate and complete delivery information, including name, address, PIN code, phone number, and other required details.

ShopEase will make reasonable efforts to ensure timely delivery. However, ShopEase shall not be responsible for delays caused by the courier company, postal authority, natural events, public holidays, strikes, incorrect/incomplete addresses, failed delivery attempts, or other circumstances beyond our reasonable control.

All orders are handled and shipped from our warehouse/fulfillment facility in India. Please allow additional processing time during holidays, weekends, promotional campaigns, and sale seasons.

We process orders between Monday and Saturday. Orders placed on Sundays or public holidays may be processed on the next available business day.

How long will it take to receive my order?

Once you place your order, please allow 1–2 business days for order processing and dispatch.

After dispatch, domestic orders within India generally take approximately 5–8 business days to be delivered, depending on the delivery location and courier service.

International orders, where available, may take approximately 15–25 business days after dispatch, depending on the destination country, customs clearance, courier service, and local delivery conditions.

Estimated delivery timelines are provided for guidance only and are not guaranteed. Remote locations, peak sale periods, holidays, weather conditions, courier delays, and customs procedures may result in additional delivery time.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before the order is placed.

Once an order has been successfully placed, shipping charges are generally non-refundable, except where required under applicable law or where ShopEase determines otherwise.

International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for ensuring that the ordered product can legally be imported into their destination country.

International delivery times may vary depending on customs clearance, local postal authorities, courier operations, and the destination country.

Will I be charged with customs and taxes?

Prices displayed on our website are inclusive of applicable taxes in India, where applicable.

For international orders, any customs duties, import taxes, local taxes, clearance charges, or other charges imposed by the destination country may be the responsibility of the customer unless explicitly stated otherwise at checkout.

ShopEase does not control customs authorities or the amount of duties/taxes charged by the destination country.

Customers are responsible for any applicable customs duties, import taxes, or other charges related to international shipments.

ShopEase is not responsible for delays caused by customs authorities, courier companies, postal authorities, or other third-party logistics providers.

Failed Delivery / Incorrect Address

Customers are responsible for providing a correct and complete shipping address at the time of checkout.

If a shipment is returned to ShopEase due to:

• Incorrect or incomplete address

• Incorrect PIN code

• Customer unavailable during repeated delivery attempts

• Customer refusing delivery

• Failure to respond to the courier

• Any other reason attributable to the customer

additional shipping or re-shipping charges may apply if the customer requests another delivery attempt.

Order Tracking

Once your order has been dispatched, a tracking number or tracking link may be provided to the email address or phone number associated with your order.

Customers can use the tracking information to monitor the shipment status directly through the applicable courier or logistics provider.

If tracking information does not update immediately after dispatch, please allow some time for the courier system to update.

Delivery Confirmation

Delivery will be considered completed when the courier or logistics partner records the shipment as delivered to the address provided by the customer.

If you believe your order has been incorrectly marked as delivered, please contact ShopEase customer support as soon as possible with your order number and relevant details.

Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact our customer support team:

Email: support@shopease.in

Website: https://shopease.in/

Please include your order number whenever contacting us so that our support team can assist you more efficiently.

ShopEase reserves the right to update or modify this Shipping Policy from time to time. Any updated version will be published on our website and will apply to orders placed after the updated policy becomes effective.