Return & Refund Policy
Return and Refund Policy
Thank you for shopping at ShopEase! We want to provide a smooth and reliable shopping experience from checkout to delivery. If you are not completely satisfied with your purchase, please review the return, replacement, exchange, and refund guidelines below.
This Return and Refund Policy applies to all orders placed through our website:
https://shopease.in/
1. Return & Exchange Window
We offer a 2-day return and exchange window, starting from the exact date and time your package is marked as Delivered by our logistics partner.
Customers must raise a return or exchange request within this 2-day period.
If the return/exchange request is not raised within 2 days of delivery, the order will be considered final sale and will not be eligible for return, exchange, replacement, or refund, except where required under applicable law.
Exchange/replacement deliveries, once approved, will generally be dispatched within 5–7 business days, subject to product availability and logistics conditions.
2. Return & Exchange Eligibility
To be eligible for a return or exchange, the product must satisfy all of the following conditions:
• The item must be unused, unwashed, unaltered, and undamaged.
• The product must be in its original condition.
• All original packaging, retail tags, brand labels, warranty cards, manuals, accessories, and promotional items must be included.
• The product must not show signs of use, installation, modification, scratches, stains, damage, or misuse.
• Products returned without their original packaging or required accessories may be rejected or may be subject to a deduction from the refundable amount.
ShopEase reserves the right to reject a return if the returned product does not meet the above eligibility requirements.
3. Damaged, Defective, or Incorrect Products
Every product is checked before dispatch. However, in the unlikely event that you receive a damaged product, defective product, product with missing components, or a product different from what you ordered, you must notify ShopEase within 48 hours of delivery.
Please email us at:
support@shopease.in
Your email should include:
• Order number
• Clear photos of the product
• Clear photos of the packaging, if applicable
• A short unboxing video, where available, showing the issue
The photos/videos must be clear and unedited so that our team can properly verify the issue.
After verification, ShopEase may offer a replacement, exchange, or refund, depending on the nature of the issue and product availability.
If the issue is confirmed as a manufacturing defect, transit damage, missing component, or incorrect item sent by ShopEase, the applicable replacement/refund will generally be provided without additional return shipping charges to the customer.
4. How to Initiate a Return or Exchange
To request a return or exchange, email:
support@shopease.in
Use the subject line:
"Return/Exchange Request - [Your Order Number]"
Please include:
• Order number
• Product name
• Reason for return/exchange
• Relevant photos/videos, if applicable
Our support team will review your request and inform you whether it has been approved.
Reverse Pickup:
Where reverse pickup is available for your PIN code, ShopEase may arrange a reverse pickup through its logistics partner.
Customers must securely pack the product before handing it over to the pickup executive.
If reverse pickup is not available for your location, ShopEase may ask you to self-ship the product to the return address provided by our support team.
Change of Mind / Personal Preference:
Returns requested due to reasons such as:
• Change of mind
• No longer required
• Ordered by mistake
• Personal preference
• Color/appearance preference
• Other reasons unrelated to product defect or incorrect delivery
may be subject to return shipping/reverse logistics charges, which may be deducted from the refund amount.
5. Return Inspection & Approval
Once the returned product reaches our fulfillment center, it will undergo a quality and condition inspection.
The return will be approved only after our team confirms that the product meets the return eligibility requirements.
If the product is found to be:
• Used
• Damaged
• Altered
• Missing accessories
• Missing original packaging
• Different from the product originally shipped
• Showing signs of misuse
ShopEase may reject the return request or deduct the applicable amount from the refund.
The final refund amount will be determined after the return inspection.
6. Refund Processing Timeline
Once a return is approved, the refund will generally be processed within 5–7 business days.
The time taken for the amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or payment service provider.
Prepaid Orders:
For prepaid orders, approved refunds will normally be credited to the original payment method used during checkout, such as:
• Credit Card
• Debit Card
• Net Banking
• UPI
• Other supported payment methods
Cash on Delivery (COD) Orders:
For COD orders, ShopEase may request the customer's:
• Account Holder Name
• Bank Name
• Account Number
• IFSC Code
or a verified UPI ID for processing the refund.
Customers should provide accurate payment information. ShopEase will not be responsible for delays caused by incorrect bank or UPI details provided by the customer.
7. Return Shipping & Courier Charges
For approved self-shipped returns, ShopEase may provide store credit towards return courier expenses according to the following structure:
• Up to 500 grams: ₹100 store credit
• 501 grams – 1 kg: ₹150 store credit
• 1.01 kg – 1.5 kg: ₹200 store credit
• 1.51 kg – 2 kg: ₹250 store credit
• Each additional 500 grams: +₹50 store credit
Important conditions:
• The courier reimbursement is provided in the form of ShopEase store credit, not necessarily as a cash refund.
• The maximum store credit will be calculated according to the applicable weight slab.
• Customers are advised to use economical and reliable courier services.
• We recommend using India Post Speed Post where practical.
• The courier reimbursement rates are fixed according to the applicable weight slab and do not change based on which courier company the customer chooses.
• If the actual courier cost is lower than the applicable store-credit amount, the customer may still receive the applicable slab-based store credit, subject to verification.
• Customers should retain the courier receipt/proof of shipment until the return has been successfully processed.
• ShopEase may request proof of courier charges and shipment weight before issuing store credit.
• Additional or unusually high courier charges will not automatically be reimbursed beyond the applicable store-credit limit.
8. Order Cancellation
Orders can be cancelled free of charge before dispatch, subject to our order-processing status.
Once an order has been dispatched or handed over to our courier/logistics partner, cancellation may no longer be possible.
In such cases, the customer may receive the parcel and, if eligible, submit a return request according to this Return & Refund Policy.
If an order is already in transit, refusing delivery does not automatically guarantee a refund. The order may need to be returned to ShopEase and processed according to the applicable return and refund procedure.
9. Non-Returnable Situations
A return/refund request may not be accepted when:
• The return window has expired.
• The product has been used or washed.
• The product has been damaged after delivery.
• The product has been modified or altered.
• Original packaging/accessories are missing.
• The product shows signs of misuse.
• The customer is unable to provide sufficient information for verification where required.
• The product returned is different from the product originally shipped.
• The product fails our quality inspection.
Certain products may also have product-specific return restrictions, which will be mentioned on the relevant product page where applicable.
10. Refund Deductions
Where applicable, ShopEase may deduct:
• Reverse logistics charges
• Return shipping charges
• Missing accessories or components
• Damage caused after delivery
• Other applicable charges associated with the customer's return request
from the final refundable amount.
The customer will be informed of any applicable deduction before or during refund processing where reasonably possible.
11. Fraudulent or Abusive Return Requests
ShopEase reserves the right to restrict, reject, or cancel return/refund requests where there is evidence of:
• Repeated misuse of the return policy
• Product swapping
• False damage/defect claims
• Intentional product damage
• Fraudulent refund claims
• Returning a different product than the one purchased
• Any other abusive use of the return system
Such decisions will be made based on available order, product, shipment, and inspection information.
12. Contact Customer Support
For questions regarding your order, delivery status, product information, return request, exchange, replacement, or refund, please contact our support team:
Email: support@shopease.in
Website: https://shopease.in/
Please always mention your order number when contacting our support team so that we can assist you faster.
Important Note
By placing an order with ShopEase, customers acknowledge that they have reviewed and understood the applicable Return, Exchange, Replacement, and Refund Policy.
ShopEase reserves the right to update this policy from time to time. Any updated version will be published on the website and will apply to orders placed after the updated policy becomes effective.
ShopEase — Your satisfaction matters to us.